Shipping & Returns

Shipping Information

We offer fast and reliable shipping so your Diamond Doll pieces arrive quickly.

Australia Standard Shipping

Delivery in 3–7 business days.

Australia Express Shipping

Need it sooner? Choose Express Shipping (1–2 business days) at checkout.

Free Shipping

Enjoy FREE shipping on orders over $50.

International Shipping

We ship worldwide. International delivery typically takes 7–14 business days depending on location.

All orders are carefully packed and dispatched as quickly as possible from Australia.

You will receive tracking details once your order has been shipped.

Returns & Exchanges

We want you to love your Diamond Doll pieces. If something isn’t quite right, we’re here to help.

Returns

Items can be returned within 14 days of delivery if they meet the following conditions:

• Unworn and unwashed

• In original condition

• All tags attached

• No damage or marks

Items that do not meet these conditions may not be eligible for return.

Exchanges

If you need a different size, we’re happy to help organise an exchange where stock is available.

Please contact us with your order number and the size you would like to exchange.

Swimwear & Hygiene Items

For hygiene reasons, swimwear must be returned with the hygiene liner intact and unworn to be eligible for return.

Faulty Items

If you receive an item that is faulty or damaged, please contact us as soon as possible. We will organise a replacement or refund in accordance with Australian Consumer Law.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty.

How to Request a Return

To request a return, please contact us through our Contact Page or Email support@diamonddollcouture.com.au and include:

• Your order number

• The item you wish to return

• Reason for the return

Our team will guide you through the next steps.

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Please choose carefully when purchasing sale or limited edition items as these may not be eligible for return.